Right to Cancel and Returns Policy
The John Leo Rose Promise
We believe John Leo Rose combines instantly visible results with long-term skin health benefits for men. Our formulation contains only active ingredients that are scientifically proven to energise, strengthen, protect and rejuvenate healthy male skin. The formulations have been established thanks to our extensive research and consultation with pharmacists, dermatologists and cosmeticians, together with the latest advances in “beauty from within” skincare. We want you to be 100% satisfied with your purchase and stand by the superior quality of our products.
Should you for any reason be unhappy with your purchase or subscription, upon product kit return we will issue a product exchange or refund of the purchase price*.
- Returns are accepted within 30 days of receipt.
- Any product issues must be reported within 14 days of shipping.
- *Returns must include all products shipped, including any gift with purchase, promotional products or samples.
- We will refund the purchase price paid for the item(s) plus any tax paid on the item(s), less any discounts, rebates, credits or refunds already given to you in connection with such products.
- We cannot accept returns on products that have been used more than 30%.
- Original shipping and handling charges are non-refundable (if applicable).
- Products specified as non-returnable or not for resale cannot be returned.
- Please allow 20 business days for John Leo Rose to receive and process your return.
- Products must have been purchased directly from John Leo Rose (our website). We cannot accept returns of products purchased from other retailers. For returns purchased through these channels, please contact the store directly.
- Customers are responsible for return shipping costs, except for orders with product issues that have been reported to and agreed upon by our customer service.
How to Return
Should you decide to return an order please follow the steps as explained below:
Browse to the John Leo Rose Returns Centre and enter your order number and shipping postcode: https://www.johnleorose.co.uk/pages/returns-centre.
Select the complete JLR Inner Rise + Morning Power Gel Kit. We kindly ask you to always return the full product kit.
Select the reason for returning the JLR Inner Rise + Morning Power Gel Kit as well as how you’d like to proceed. We can either replace your kit or refund your order.
Our Customer Service has now been notified and will be in touch. Please print your returns label and ship the product kit back to the address indicated on the returns label.
John Leo Rose Customer Service
Northampton NN4 7DT
We recommend that your return your items by recorded delivery as we cannot be held responsible for returned goods that do not reach our Returns Department.
On receipt of the returned goods we will give you a replacement or refund of the amount paid for the goods. Replacements will be sent out immediately. Refunds could take up to 20 working days although it will be actioned immediately. We do not refund the original delivery charge unless the goods are faulty or have been incorrectly supplied.
Please note that postage or other return costs will be the customer's responsibility and will be reimbursed by us only in the case of damaged, faulty or incorrectly supplied goods.
Price adjustments will be honoured for recently purchased items up to 14 days post purchase. Price adjustments do not apply to Subscription orders.